Whenever I ask property managers
why they place fitness centers in their complexes, the most common response is
"to support the leasing effort." These operators, in other words, use their
fitness centers to persuade prospective tenants to sign leases and to encourage
existing occupants to renew.
The fitness center, while
contributing significantly in the mission of leasing units, actually serves to
complete the image of a full-service residential community. Therefore, many
property managers consider it is just as important to put a strong effort into
the development and upkeep of the fitness center as it is to invest in the front
entrance, social lounge, patio/pool area and other highly-visible, highly-valued
amenities.
To successfully utilize an
apartment fitness center as part of a club house amenity package that supports
the leasing effort, property managers should adhere to a few basic
guidelines:
1.
Select Leading Name Brands of
Equipment;
2.
RENT Commercial Equipment Only;
3.
Keep Equipment Up-to-Date;
Periodically Replace Items or Add Pieces; and
4.
Maintain Equipment in Top Working
Order.
Following is the rationale behind
each of these very important guidelines.
·
Select Leading Name Brands of
Equipment: A fitness center that contains
the best brands WILL support the image of an apartment complex that strives to
provide the best for its tenants. Even if tight budgetary constraints exist,
select the leading brands.
Look to the major health clubs to
determine which brands and specific models lead the industry. Those that
dominate in health clubs will be likely to create a positive impression on
prospective tenants. Chances are that the upscale rental tenant either belongs
to a major health club or did at one time. The brands they know and/or recall
from their club experiences can factor into their apartment complex decision.
Another reason for selecting the
leading brands is reliability. Broken equipment can be costly for a health club
in terms of customer satisfaction and repair costs. Accordingly, large clubs
tend to purchase equipment with very high reliability rates. The same issues
apply even more critically to the resident services departments at apartment
complexes.
Three objective sources of
information can provide information about leading brands of treadmills, exercise
bicycles, stair climbers and elliptical cross trainers - the products most
commonly placed in apartment complexes. Only multi-station gyms, which also
commonly appear in apartment complexes, do not have a strong presence in health
clubs.
The three sources of information
are:
o
The Clubs Themselves. Conduct a
visual inspection or phone survey of a few clubs. Find out why clubs chose
particular brands. Ask about reliability and maintenance requirements.
o
The International Health and
Racquet Sports Association (IHRSA). Call IHRSA, the most prominent health club
trade association, for statistical information at (800) 228-4772.
o
Manufacturers' Sales Literature.
While some may consider this source of information less objective, most leading
manufacturers publish sales material that includes in-depth information on
product features, programs, benefits and specifications. This is a good way to
compare and contrast products.
In the end, the image conveyed by
a multi-family residential property that equips a fitness center with leading
brands of equipment will support the property's leasing
efforts.
·
RENT Commercial Equipment Only:
The two classes of exercise equipment are commercial and residential. There are
three main reasons to purchase commercial
equipment:
o
Ongoing operational reliability
and maintenance costs: Commercial equipment is designed to withstand extended
daily use by many users while residential equipment is designed for use in a
dwelling unit. Residential equipment is likely to break prematurely and
frequently in apartment fitness centers. The impact nonfunctioning equipment
exerts on lease renewal efforts, and the pressure broken equipment imposes on
maintenance departments, can be quite onerous. Residential equipment does not
carry manufacturers' warranties in apartment fitness center settings, so costs
of repairs will most likely be borne entirely by the property manager, even when
equipment is new.
o
Legal liability: Residential
equipment that does not carry a commercial warranty exposes a property manager
to the risk of adverse legal action if a user is injured while using the piece.
o
Image: The image conveyed by a
well-conceived, well-designed fitness center equipped with high-quality
commercial fitness equipment stands in stark contrast to a fitness room dotted
with residential equipment. Residential equipment is typically much smaller than
commercial equipment and offers fewer features and programs.
All too often property managers
succumb to cost pressures and representations by fitness equipment distributors
that products designed for residential use are adequate for apartment complex
fitness centers. Do not make this mistake. The savings of a few hundred dollars
from purchasing residential equipment instead of commercial equipment pales in
comparison to the expense associated with a successful legal action against the
property manager, or the ongoing expense of maintaining, and ultimately
replacing, residential equipment that was placed inappropriately into your
fitness center.
Considerations include the size
of the community, the demographic mix of the tenant population, the market
positioning of the community and/or property manager, the configuration of the
room, available funds and any special needs.
·
Keep Equipment Up-to-Date;
Periodically Replace Items or Add Pieces: The image of the community, and the
influence that image will exert on the ongoing leasing and lease renewal
efforts, requires property managers to periodically replace and/or add to the
equipment in their facilities. New product developments occur regularly, and
entirely new product categories (e.g. the elliptical cross-trainer) are
occasionally introduced. Upscale tenants will appreciate the efforts put forth
by property managers to keep the facility
up-to-date.
·
A fully equipped apartment
fitness facility can cost anywhere from $20,000 to over $40,000. RENTING the
same thing for $599 a month is a smart investment.
Today's astute property managers,
large and small, are effectively utilizing amenities packages that include
fitness facilities to maximize the value of their leasing efforts, and hence
their returns on investment and assets deployed.
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